Open position at SaltPay

Field Support Agent

Work schedule
Evropská 11, Praha 6

A Field Support Agent is someone who responds to customer requests for on-site support, including complete training or solving technical issues. Their priority should be to solve the merchant’s problem by either fixing/repairing or replacing hardware. They should also take direct interaction as an additional opportunity to provide training and improve the Merchant’s impression of the SaltPay brand. We are looking for a motivated Field Support Agent to join our team!

Your Mission

On a regular day, you will be: 
  • Supporting customers through technical and administrative activities
  • Training customers/new Salters
  • Understanding customer needs and concerns to get them back online
  • Providing a high level of customer service
  • Replacing customer hardware
  • Preparing and submitting service reports
  • Providing technical direction to the team/customers

Your Story

If all of our dreams come true, you would have:
  • Ideally, at least 2 years of experience in a field or customer service support role
  • Excellent verbal and written communication skills
  • Ability to effectively communicate with customers
  • Strong problem-solving skills
  • Ability to work independently
  • Ability to work well in a team environment
  • Strong organizational skills
  • Ability to work under pressure
  • Ability to work with integrity
  • Driving licence

Would you like to become a part of this dream team? 

Feel free to contact me directly at or apply via the application form.

And, of course, keep reading the page to find out more. :)

Ondřej Kollár                                                    CZ&SK Field Support leader

The Perks

  • 26 days of Annual leave, home office, sick days
  • Universal SaltPay Stock Option Plan (USSOP) from your first day - Company stocks for every year you have been with us
  • Benefit Plus Cafeteria
  • Company Mobile tariff
  • Frequent team events & activities in the office and outside
  • Possibility to travel to different offices around Europe
  • Office fruits and speciality coffee every day
  • Friendly, comfortable and informal office environment
  • Flexible working hours as long as it suits you and your team

About SaltPay

We believe that local businesses are essential to any growing society. SaltPay was founded in 2019 to create affordable, fast and secure payments and software solutions to help small and medium-sized businesses manage and grow their operations better. Taken for granted by banks and traditional service providers, small businesses have especially struggled to get access to the financial services and software they need. We exist to improve their lives and to help them grow by building products that serve their needs, or integrating with the best solutions we find in the marketplace.

We're outcome-driven entrepreneurs who emphasise energy over experience. Our number one priority is to deliver solutions that will allow our local businesses to thrive. Connecting and collaborating with a diverse group of talented teammates in an inclusive environment helps us achieve different results. We learn from each other every day, doing whatever is necessary to deliver the best outcomes for our customers. SaltPay is home to over 2,000 employees in 15offices across 20 countries, and our footprint keeps on growing. We are fully dedicated to serving more than 100,000 merchants across our network. 

Share opportunity