Open position at Rossum
Onboarding Manager
- Work schedule
- Full-time
- Address
- Křižíkova 34 Prague 8 180 00
We’re looking for an Onboarding Manager to join our Customer Experience & Services team. Your mission? Help customers and partners successfully adopt Rossum — guiding them through onboarding, reducing friction in their workflows, and enabling them to get the most out of our platform.
You’ll play a key role in scaling our partner-driven strategy, empowering partners to become confident and independent Rossum experts. If you love creating smooth onboarding experiences, thinking in systems, and collaborating across teams — we want to hear from you.
What You’ll Do
You’ll be a critical contributor to our Implementation Services efforts — working directly with customers, supporting partners, and constantly improving how we onboard at scale.
Key responsibilities include:
- Guide new customers through onboarding, from initial configuration to full adoption
- Onboard and enable delivery partners, improving processes and documentation
- Build strong, trust-based relationships with both customers and partners
- Train stakeholders, share best practices, and support change management
- Partner with Solution Architects on complex implementations
- Customize product setups to align with customer workflows
- Collaborate with Product, CX, and Sales to refine onboarding journeys
- Track adoption and time-to-value using data, and iterate accordingly
The Rossum team embraces challenges to the status quo and possesses a strong aptitude for rapid learning. We are continually advancing in technology, and the optimal path for our growth evolves year after year.
Who You Are
We’re looking for someone who brings:
- 3+ years experience in onboarding, implementation, or technical support (B2B SaaS preferred)
- Familiarity with Python, APIs, JSON/XML, and integrations (e.g. SFTP/S3)
- Strong stakeholder management and communication skills
- A customer-first mindset with a bias for action and ownership
- Bonus points for experience with Rossum, MongoDB, Elasticsearch, or Tableau
What Success Looks Like
Early wins (First 1-3 Months)
- Complete Rossum platform certification and all onboarding tool training by Month 1.
- Build strong relationships with key accounts and internal Solution Architects.
- Identify and document 3–5 “quick win” onboarding improvements.
Building Momentum (First 4-6 Months)
- Standardise onboarding templates and documentation, reducing average onboarding cycle by 15%.
- Launch a weekly cross-team onboarding sync to align on progress and blockers.
- Achieve 90% customer onboarding satisfaction score in post-implementation surveys.
Long Term Impact (6-12 Months)
- Roll out a scalable onboarding playbook across all Implementation Services team members.
- Improve customer time-to-value by 25% through process optimisations.
- Partner with Product to deliver at least two major feature-driven onboarding enhancements.
Why Join Us?
At Rossum, we’re building the world’s most flexible AI platform for document understanding — helping businesses eliminate manual work so they can scale faster and do more meaningful work.
Last quarter, our onboarding team helped customers reduce time-to-value by over 20% across multiple industries — and we’re just getting started.
What sets us apart
- Cutting-edge AI that’s reshaping how work gets done.
- A collaborative, humble team that values ownership and impact over ego.
- Autonomy to innovate and lead with ideas.
- A culture of experimentation, learning, and transparency.
- Flexible working models with a base in Prague and hybrid options.
What We Offer
- 5 weeks vacation + 5 personal days
- 2 extra weeks of paternity leave
- Hybrid work and flexible hours
- ESOP (Employee Stock Option Plan)
- Budget for personal development & language courses
- MacBook and high-end tech setup
- Regular team meetups and offsites
- Ready to help customers succeed from day one?
- Apply now and make onboarding your playground.
