Open position at Devoteam
L1 Event Analyst 24/7 - Ostrava
- Work schedule
- Full-time
- Address
- Českobratrská 3321, 702 00 Nordica-Moravská Ostrava a Přívoz, Česko
At Devoteam Czech Republic & Slovakia, we focus on IT, security & digital field, transformation management and infrastructure advisory. Our aim is to provide our clients with the top expertise for the best ongoing performance and solid know-how utilisation.
Job is closed for applications
Become a #DigitalTransformaker
YOUR JOB
You will work with a great team located in Ostrava and Prague also! Together with analysts of network, database, operating system, security, front/back office, you will be part of the brand new Command & Control Centre.- You will be working in Global Command & Control Centre (C&CC) unit for our key customer in a 24/7 operations model
- Analysing, resolving and coordinate events and alarms for customers on the 1st level of support while working with leading technologies such as ServiceNow
- Handling the proper escalation of critical events and incidents
- Monitoring and maintaining different IT environments
- Seeking improvements, standardization and automations
- Creating and maintaining documentation
QUALIFICATIONS
Willingness to work in a 24/7 operations model
- A good level of spoken and written English, at least B2
- Communicative and customer oriented colleague
- Experience from international environments is an advantage
- Minimum of 1 year of experience in service delivery teams
BENEFITS AND PERKS
- Training and certifications in current and high-in-demand technologies and methodologies
- Transparent career path
- Unlimited contract
- Five weeks of vacation, sick days and home office
- Multisport card, meal vouchers, team buildings and other company events
Job is closed for applications