Open position at Devoteam
🇬🇧 ITSM - Subject Matter Expert - Prague
- Work schedule
- Full-time
- Address
- Ovocný trh 8, 110 00 Praha 1-Staré Město, Česko
Globally positioned corporations face various technical challenges, and they select Devoteam for our ability to guide them in the complex world of enterprise transformations with various cloud-native tools. ☁️People are the core value of our company.💪What brings them together is a passion to connect client and technology to bring determined business value. We are looking for a shining star personality, who finds him/herself in the lines above. In your role of ITSM Subject Matter Expert, you will be working on projects to support our practices within ALPS region.
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What will your job be all about?
As an ITSM - Subject Matter Expert (ITSM SME) you will be working on projects to support our practices in the following areas:
IT Service Excellence: You will implement and optimize state of the art processes and solutions to help our clients manage their IT efficiently and in a business-centric way. This includes: IT Service Management tools design and implementation (service desks, monitoring, automation tools and other). Process design and implementation (release, incident, problem management and other)
IT Transformation: You will advise clients on IT and business challenges. You will take part in client engagements on:Change management, Project and Programme management, IT governance
Learning and internal involvement: Also essential part of your work will be your activity inside Devoteam to help us grow (Contribute to the recruiting process, Marketing activities, Knowledge Sharing)
Sales activities and account management: Cooperation with Account manager for the Customer. Taking part in presales activities and contribution in creating and maintaining pre-sale materials. Leading the pre-sale activities and maintaining standard offers (incl. slide decks, references, etc.). Strengthen vendor partnerships. Staying up-to-date with new products/services and keeping an eye on new business trends in the domain.
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We value your experience in these areas...
- university degree in IT related studies or equivalent
- proven business experience and expertise in IT related technologies
- min. 5 years of experience in ITSM
- ability to drive C-level client workshops (English, Czech)
- experience in pre-sale activities
- experience with leading complex projects in an international environment
- ability to drive offer development
- experience with leading teams and projects
- good general consulting and soft skills - structured thinking, effective report writing and presentations, strong analytical skills, advanced communication and presentation skills, positive attitude
- advanced Czech and English (both spoken and written form), German is a plus
- ITIL v3 Expert, ITIL 4 Managing Professional or equivalent
- ITSM tools knowledge is a plus (strong preference ServiceNow)
- experience of working in application development environment or IT operations is a plus
![](https://cocuma-prod.s3.amazonaws.com/companies/143-devoteam/images/thumbnails/403339.jpg)
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What can we offer you in exchange?
- training and certifications offered in current and high-demand technologies and methodologies,
- language courses,
- an unlimited contract from the first day of our cooperation,
- flexible working hours and home-office (hybrid model),
- 5 weeks of vacation and 4 my days per year,
- sabbatical leave,
- phone tariff available for employees and their family members,
- MultiSport card,
- company mobile phone (Android/iPhone),
- company laptop (Windows/iOS),
- meal vouchers,
- employee referral program,
- delicious breakfast and snacks during work hours.
![](https://cocuma-prod.s3.amazonaws.com/companies/143-devoteam/images/thumbnails/197437.jpg)
Want to get to know us a little better?
Watch the video below or have a listen to the Czech Republic episode of Devoteam N Platform's Travelling Postcard podcast series at this link!