Open position at Devoteam
🇬🇧 ITSM - Subject Matter Expert
- Work schedule
- Full-time
- Address
- Ovocný trh 1096, Prague 1
Globally positioned corporations face various technical challenges, and they select Devoteam for our ability to guide them in the complex world of enterprise transformations with various cloud-native tools. ☁️People are the core value of our company.💪What brings them together is a passion to connect client and technology to bring determined business value. We are looking for a shining star personality, who finds him/herself in the lines above. In your role of ITSM Subject Matter Expert, you will be working on projects to support our practices within ALPS region.
What will your job be all about?
As an ITSM - Subject Matter Expert (ITSM SME) you will be working on projects to support our practices in the following areas:
IT Service Excellence: You will implement and optimize state of the art processes and solutions to help our clients manage their IT efficiently and in a business-centric way. This includes: IT Service Management tools design and implementation (service desks, monitoring, automation tools and other). Process design and implementation (release, incident, problem management and other)
IT Transformation: You will advise clients on IT and business challenges. You will take part in client engagements on:Change management, Project and Programme management, IT governance
Learning and internal involvement: Also essential part of your work will be your activity inside Devoteam to help us grow (Contribute to the recruiting process, Marketing activities, Knowledge Sharing)
Sales activities and account management: Cooperation with Account manager for the Customer. Taking part in presales activities and contribution in creating and maintaining pre-sale materials. Leading the pre-sale activities and maintaining standard offers (incl. slide decks, references, etc.). Strengthen vendor partnerships. Staying up-to-date with new products/services and keeping an eye on new business trends in the domain.
We value your experience in these areas...
- university degree in IT related studies or equivalent
- proven business experience and expertise in IT related technologies
- min. 5 years of experience in ITSM
- ability to drive C-level client workshops (English, Czech)
- experience in pre-sale activities
- experience with leading complex projects in an international environment
- ability to drive offer development
- experience with leading teams and projects
- good general consulting and soft skills - structured thinking, effective report writing and presentations, strong analytical skills, advanced communication and presentation skills, positive attitude
- advanced Czech and English (both spoken and written form), German is a plus
- ITIL v3 Expert, ITIL 4 Managing Professional or equivalent
- ITSM tools knowledge is a plus (strong preference ServiceNow)
- experience of working in application development environment or IT operations is a plus
What can we offer you in exchange?
- training and certifications offered in current and high-demand technologies and methodologies,
- language courses,
- an unlimited contract from the first day of our cooperation,
- flexible working hours and home-office (hybrid model),
- 5 weeks of vacation and 4 my days per year,
- sabbatical leave,
- phone tariff available for employees and their family members,
- MultiSport card,
- company mobile phone (Android/iPhone),
- company laptop (Windows/iOS),
- meal vouchers,
- employee referral program,
- delicious breakfast and snacks during work hours.
Want to get to know us a little better?
Watch the video below or have a listen to the Czech Republic episode of Devoteam N Platform's Travelling Postcard podcast series at this link!
