Open position at Rossum
Enterprise Account Manager
- Work schedule
- Full-time (Remote job)
We’re looking for an Enterprise Account Manager to join our Sales team in Prague. In this role, you’ll drive customer growth and retention by building long-term partnerships and uncovering strategic expansion opportunities. You’ll collaborate with Product, R&D, Marketing and Customer Success to maximize account value and ensure customers get the most out of Rossum’s AI-powered document-processing platform.
Why Rossum?
Imagine a world where you introduce groundbreaking technology to Fortune 500 powerhouses across the globe. At Rossum, you won't just be part of a team – you'll be a catalyst for change. Unlock the opportunity to refine your skills and ignite your passion as you bring Rossum's revolutionary solutions to every corner of the world. The skills you'll gain here will be your passport to success, no matter where your journey takes you.
What you will do:
Own and manage a portfolio of 30–50 enterprise customers (>$1 billion revenue)
- Build trusted relationships with key stakeholders and executive sponsors
- Develop and execute strategic account plans, including executive business reviews and expansion roadmaps
- Act as the voice of the customer, sharing actionable feedback with Product and R&D
- Partner with Customer Support and Onboarding Managers for a seamless post-sale experience
- Keep Salesforce pipeline and activity tracking up to date
- Collaborate with the Technical Account Management team to expand our footprint
- Identify growth paths for accounts with limited engagement
- Support Marketing in driving customer advocacy initiatives
- Drive revenue growth through upsells, cross-sells and renewals
You will fit right in if you have:
3+ years managing post-sale B2B SaaS enterprise accounts (>$1 billion revenue)
- Proficient with CRM tools (Salesforce), data analysis (Excel/Sheets) and presentation building
- Experienced in revenue forecasting and value-based selling
- Strategic thinker with strong stakeholder management and adaptability
- Excellent communicator and presenter
What Success Looks Like
Within 1–3 Months
- Complete onboarding and internal training
- Build relationships with 10+ key accounts and cross-functional partners
- Identify and present 2–3 quick-win expansion or risk-mitigation opportunities
Within 4–6 Months
- Maintain >90% renewal forecast accuracy
- Roll out an Executive Business Review process for your top 25% of accounts
- Uncover at least 5 qualified upsell opportunities
Within 6–12 Months
- Achieve >95% gross renewal rate and strong net revenue retention
- Expand Rossum’s footprint in 30%+ of your account base
- Share insights to refine account strategy and onboarding workflows
Why Join Us?
At Rossum.ai, we’re on a mission to make data extraction effortless and intelligent. Here in Prague, you’ll join a collaborative, supportive team empowered to challenge assumptions, learn from failures and see the direct impact of your work.
What Sets Us Apart
- Cutting-edge AI that’s saving people millions of hours on manual tasks
- A scale-up environment where every voice matters
- Flexible hybrid model in the vibrant heart of Prague (or remote if you prefer)
- A culture that values diversity, empathy and transparent communication
What We Offer (Benefits)
- Hybrid work model with flexible hours
- 5 weeks of vacation
- 5 sick/personal days
- Extra 2 weeks of paternity leave
- Stock options (ESOP) – share in Rossum’s long-term success
- Budget for personal development, education and language courses
- High-end tech (MacBook, external monitor, keyboard of your choice)
- Team offsites, regular meetups and a friendly, ambitious team
