Customer Success Specialist | Start a career in EXPANDO

We're not after superheroes – we love juniors too. What matters most is your drive, your openness to learning, and your ability to take feedback and grow from it. We want proactive people who aren’t afraid to try things out and improve with each step.

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We don’t sit in a call center, and we don’t do endless phone calls – instead, we work smart with our eDesk ticketing system. Your role is to be a connector: between clients and our internal team of Amazon specialists. You’ll help translate customer requests into internal action, always with the goal of making things smoother, smarter, and more scalable.

• Support customers primarily through ticketing (we use eDesk – experience with any ticketing system is a plus)

• Be a connector between our team and the customer – no silos, full transparency
• Help our clients succeed on Amazon and other international marketplaces
• Gather and analyse customer feedback and suggest improvements
• Work closely with our CS Team Leader – take initiative and grow with us

• English at a solid communicative level (B2+) – other languages are a bonus

• Ability to prioritise and handle many small tasks at once
• Curiosity and proactivity – you're not afraid to ask questions and propose changes
• A team mindset – you care about making your team and your customers succeed

Full training and support from a friendly CS team

• Access to experts and senior Amazon pros
• An office in the centre of Prague – and flexibility to work remotely
• Multisport card + mental health support via Hedepy
• Friendly and informal atmosphere where your ideas matter
• Real impact on real clients (and their growth across Europe!)
• Constructive feedback and support for your development