Open position at Bonami
Customer care specialist for Bulgarian market
- Work schedule
- Full-time (Remote job)
10 years, 10 countries. Bonami is one of the most influential furniture and home decor omni-channels based in Central and Eastern Europe. Founded in 2013 in the Czech Republic as an online retailer, part of the Miton group. In 2021, Bonami exceeded the turnover threshold of EUR 80 million. As a Customer Service Representative for the Bulgarian market, you will play a vital role in ensuring customer satisfaction and building strong relationships.
✅ What You'll Do: ✅
🌟 Assisting with product information: Offer accurate and helpful information about our products/services in a friendly and efficient manner to address customer needs and enhance their experience.
📂 Resolving customer issues: Take ownership of customer issues and ensure timely resolution, collaborating with other team members and departments as necessary.
👥 Collaborating with the team: Work closely with the customer support team, consisting of 17 members who focus on foreign markets. Communicate effectively in English within the team and contribute to a positive and collaborative work environment.
📝 Maintaining records: Keep detailed records of customer interactions and transactions to facilitate effective follow-ups and provide insights for process improvements.
💪 What You Bring: 💪
📞 Customer service experience: Demonstrated experience in providing exceptional customer service, handling inquiries, and resolving issues in a professional and empathetic manner.
🌐 Strong communication skills: Excellent verbal and written communication skills in both Bulgarian and English, enabling clear and concise interactions with customers and team members.
👨💻 Tech-savviness: Comfortable using various communication platforms, customer support tools, and computer systems to efficiently deliver support and maintain accurate records.
🌈 Cultural awareness: Appreciation and respect for cultural differences, enabling you to provide inclusive and personalized customer support to our diverse customer base.
🌟 Perks & Benefits: 🌟
💻 Remote work option: Embrace the opportunity to work remotely, with the possibility of working from home.
🛍️ Employee discount: Access a special employee discount on Bonami products to enjoy our wide range of offerings.
👥 Meet Your New Team: 👥
Join our dedicated and diverse customer support team at Bonami.cz, where collaboration and excellence drive our success. Led by Maciej, our kind and experienced Manager, the team comprises 17 professionals focused on providing support to foreign countries. While some team members are based in our Prague office, many work remotely, fostering a flexible and dynamic work environment
📋 Selection Process: Your Journey to Joining Our Team 📋
We'd love to learn more about you! Please submit your CV in English so we can evaluate your skills and experiences. If we believe there's a potential fit, we'll move on to the next step!
2️⃣ Step Two: HR Screening Call
Our HR team will reach out to you for an initial screening call. This will be an opportunity for us to get to know you better and for you to ask any questions you might have about the role and our company.
3️⃣ Step Three: Online Interview
🏁 Once you've successfully completed the selection process, we'll be excited to welcome you to our amazing Bonami team!