Customer Relations Agent

Be the amazing support for our  Czech customers they always wished they had. Whether by phone, e-mail or chat;

Helping our customers with setting up the Storyous system and its individual functionalities as well as our Payment terminals:

To work with our developers in case our system is not working as it should or could work even better;

Collect feedback from our customers and pass it on to the company;

Get to know our systems and equipment so well and in detail that colleagues from other departments will turn to you for advice.

You are eager to learn and grow with us, as well as contribute with your own expertise to meet our customers’ needs. You love helping others and are willing to go the extra mile for our customers. You have strong communication skills and are fluent in Czech and English.

You're fixated on the customer and everything we can do to serve them;

Confident in communication and interpersonal skills;

Fiercely competitive and relentless when it comes to goals and targets;

Eager to learn and improve every day: you have great energy and passion for what you do;

Spontaneous and certain in your ability to overcome obstacles;

Previous experience in a similar role is desired but not mandatory;