Otevřená pracovní pozice ve společnosti Wrike

Wrike Renewals Manager with Spanish OR Italian

Typ úvazku
Full-time

We're looking for a passionate and hungry Renewals Manager who will join our fast-growing Customer Success Organization at the Wrike part of Citrix.

Position Overview

This role will be focused on the closed-loop process of the subscription renewal. You will assist the Sales and Finance team - you will quote, revise, report and close renewal opportunities. You will act as a key individual contributor on a Renewals team that consistently delivers market-leading retention rates and more. The team you’ll join is a culmination of individuals who are passionate about customer loyalty and committed to bringing the right people together with the intention of securing and growing our revenue.

Responsibilities

  • Quoting and building the renewal opportunities as well as order forms for the Wrike Renewals team
  • Work reactively on cancellation requests
  • Collaborate closely with Customer Success Managers when identifying risk
  • Assist the team with closing out opportunities by cross-checking paperwork and data to ensure accuracy in Salesforce CRM
  • Propose and build processes that will aid in automation of the renewal workflow
  • Act as liaison between Finance, Sales and Customers
  • Assisting the Billing team with collections
  • Uncover trends in subscription automation practices that can improve the customer success renewal workflow

Basic Qualifications

  • Fluent English and Spanish OR English and Italian are essential

Preferred Qualifications

  • Fluency in Italian and Portuguese is strongly preferred
  • Proven and effective negotiation skills
  • Excellent written and verbal communication skills
  • Team player with a growth mindset
  • Some experience in a customer-facing position
  • Aptitude for and interest in workflow processes and automation
  • Excellent organizational and time management skills

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