Otevřená pracovní pozice v Y Soft

Technical Consultant

Typ úvazku
Full-time
Adresa
Technology Park, Technická 2948/13 616 00 Brno Czech Republic

We are seeking a new colleague who will participate in providing the best support in the market to Y Soft partners and customers via Service Desk, phone calls, remote assistance and directly on-site. The ideal candidate will ensure know-how transfer to partner representatives via on-site or online training. We are looking for a person who will implement and demonstrate Y Soft solutions to partners and customers.


        
          Martin „Gauss“ Osovský
        

        
          –
        

        
          Chief Architect
Martin „Gauss“ Osovský
Chief Architect

RESPONSIBILITIES & TASKS

  • Provide technical pre-sales & post-sales consultations for the Y Soft product portfolio (SW & HW)
  • Provide incident troubleshooting, problem analysis and software testing(ServiceDesk, phone calls, on-site or remote) for the Y Soft product portfolio (SW & HW)
  • Cooperate with sales & development teams on a daily basis
  • Deliver implementations, upgrades and configurations for Y Soft products
  • Deliver the highest level of satisfaction with the services offered by the company
  • Build and sustain a relationship as the primary technical contact for partners
  • Participate on internal projects and strategic department activities aligned with the company's business goals and tactics

ROLE REQUIREMENTS

  • Technical background in TCP/IP Networks and IT services
  • Previous experiences with operating systems, networks and databases are welcomed (Windows, Windows Servers, TCP/IP, SQL etc.)
  • Advanced (B2) written and spoken English(other languages are an advantage), native Czech
  • Customer oriented and independent with the ability to deliver easy-to-follow solutions
  • Willingness to learn and study new IT technologies and strive for technical background growth
  • Willingness to travel, even abroad
  • Proactive understanding of partner/customer needs and delivery of satisfactory services/solutions
  • Good communication skills, analytical thinking
  • Proactively and enthusiastically accept and challenge various IT/networking issues
  • Driving license B
Y Soft Brno - Purkyňova
Y Soft Brno - Purkyňova
Y Soft
Y Soft

WE OFFER

  • Work place in Prague
  • Partnering with top global customers and partners
  • Support for professional growth
  • 21 days of vacation + up to 8 free days, 3 sick days
  • Flexible working hours, home office
  • Dog-friendly office
  • Quarterly bonuses
  • Employee stock options
  • Free personal usage of 3D printers
  • Language education support
  • Family club, contribution to kindergarten fee
  • Meal vouchers
  • Vitamin package
  • Daily fresh fruit / vegetables at work
  • Community breakfast every Friday

MORE INFO

If you want to join our team, send us your curriculum vitae in English anda letter outlining your motivation for this role. 

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