Otevřená pracovní pozice v Microsoft

Senior Payroll and Benefits Advisor with German

Typ úvazku
Full-time
Adresa
Budova Delta, Za Brumlovkou 5/1559, 140 00 Praha 4, Czechia

Are you looking for unique opportunity to develop in professional HR environment where the HR trends are being set up? Are you enthusiastic about HR Operation? Have you some experience with Payroll & Benefits? Is your answer yes? We are looking for you!

JOIN US!

HR Operations service centers are chartered with improving the employee and Managers experience by providing timely query resolution support, around various HR Global and country specific policies and practices. The Sr. HR Operations Associate plays a crucial role.

Key Accountabilities:

  • Responsibility for benefits, leave of absence and payroll operations in the region.
  • Provide clear, accurate and timely HR advice for employees. This will include understanding the issues, complexity and sensitivity of an issue to make a decision on the correct resolution path.
  • Partnering with the functional operation for implementation of the processes in the region, transitioning knowledge into delivery centre.
  • Continuously identify areas of process improvement and future investment to drive efficiency and improved employee experience (e.g. more relevant self-service content, streamlined processes, etc.) to implement changes and enhancements as appropriate
  • Act as a point of issue escalation and work with functional operation and relevant process players to arrive at a resolution.
  • Ensure knowledge management of HR processes through proper documentation of processes and policies in the region.
  • Maintain up-to-date Knowledge Base content on policies, procedures & FAQs and share the gained knowledge and experience individually with Area HR Ops team.
  • Responsible for driving standardization and continuous improvement in area of responsibility.
  • Ability to understand Benefits and Payroll policy and processes and ensure that 100% policy and process are adhered.
  • Ability to interpret policies and make decisions working with COE teams on the scenarios which is raised as an exception to policy.
  • Responsible for ensuring that countries in the region are compliant with laws and practices.
  • Responsible for ensuring all related audits are conducted at the appropriate time as defined by the local law.
  • To manage and engage benefits and payroll service partners who support processes for Microsoft in the region.
  • Prepare dashboard and scorecard to effectively measure service partner performance.
  • Ensures process and operating procedure documentation is effective and in place at all times and operate business continuity and disaster recovery plans are established and maintained
  • Ensure HR Data integrity and compliance through accurate management of records.
  • Accountable for Data Privacy and security
  • Continuously strive to gain customer satisfaction and minimize complaints on the delivery of HR Operations Services

Skills and Qualifications:

  • HR Operations experience with Benefits, leave of absence and payroll across countries.
  • Shared services experience will be an added advantage.
  • Good communication skills – both written and verbal for English and German
  • Good knowledge around basic benefits, leave of absence and payroll laws in the region that the candidate will support.
  • Ability to maintain highly confidential and sensitive information
  • Experience with common help desk tool such as CRM is a plus
  • Proven consultancy skills, able to assess situation and problems quickly and take decisive action
  • Excellent communication skills (both verbal & written) with an ability to listen & respond to customer queries
  • Strong analytical, problem solving & trouble shooting skills, as well as a desire and attitude to go above and beyond in resolving issues
  • E2E Hire to Retire process understanding, ability to develop and maintain E2E processes, Desk Top Procedure and Knowledge base.
  • Ability to apply judgment to address customer root needs; includes asking targeted questions and/or suggesting ancillary solutions/resources that may be of assistance to the customer
  • Must have strong planning, coordination and organizational skills
  • Possess initiative & drive; with strong desire to continuously improve processes & deliver against agreed objectives/ service levels. Result oriented.
  • Multi-tasking experience in a fast-paced environment, completing work tasks with speed and accuracy in a detailed work environment.
  • Ability to work effectively in a team and willingness to help others, highly collaborative and networking
  • Demonstrated vendor management experience with ability to measure and report vendor performance.
  • Candidate must be able to work under pressure and within short time constraints.
  • SAP HR system understanding.
  • Solid knowledge and proficiency in Visio, Access and Excel; MS Project proficiency a plus
  • Strong Project management skills, influencing skills and ability to Train the team on an ongoing basis

Education and Experience

  • Education Level Required - Bachelor’s degree required
  • Years of Experience Required - 3+ years of relevant work experience
  • Good communication skills – both written and verbal for English and German

Interested?

Please contact Daniela Capkova - a-dacapk@microsoft.com Please note that only short listed candidates will be contacted. All applications will be considered under the terms and conditions of confidentiality in accordance with the regulations of personal data protection.