Otevřená pracovní pozice ve společnosti Wrike

Professional Service Consultant with French

Typ úvazku
Full-time

We are seeking a Professional Services Consultant to join our Professional Services team which is a critical part of our Client Success organisation. In this role, you will have the opportunity to work with some of the best consulting minds, who bring varied industry experience and work management prowess. As a Professional Services Consultant, you will play a leading role in shaping our customer’s initial experience and paving the way for their long-term success.

Responsibilities

  • Leading customer engagements, projects, and participating in larger global customer rollouts
  • Driving end-to-end customer onboarding, including the Discovery, Design, Configuration, Rollout, and Adoption Monitoring for these engagements
  • Designing and implementing long-term success frameworks, including phased improvements, governance guidelines, and identifying future opportunities for growth
  • Supporting the sales team with more complex scoping requirements and presenting the value of Wrike and professional services to the customers
  • Tracking and maintaining accurate client records and successfully completing key onboarding services milestones using Wrike, Salesforce, and other systems
  • Advocating for the customer and assisting in the prioritization of new product features
  • Collaborating with Wrike’s Product and other teams to identify short-term solutions to issues/requests and influence Wrike's product roadmap
  • Collaborating with Sales, Sales Engineering, and Customer Success to ensure smooth hand-offs before and after onboarding
  • Mentoring the junior members of the Wrike teams
  • Proactively seeking customer satisfaction feedback

Basic Qualifications

  • Experience in a customer-facing, technology implementation environment
  • Fluency in English and French

Preferred Qualifications

  • Fluency in Portuguese or German
  • Excellent verbal and written communication skills
  • Comfortable presenting publicly and to customers
  • Ability to map business process requirements to product capabilities
  • Knowledge of at least one ICP: Marketing & Creative, Professional Services, IT PMO
  • Familiarity with project management methodologies (Agile, PMI, Lean, etc.)
  • Superior personal organization and time management skills
  • Willing to dive into technical discussions as needed and have a desire to learn new technologies including Wrike and the solutions with which it integrates
  • Passionate about personal and team productivity

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