Open position at Devoteam

L1 Event Analyst 24/7 - Ostrava

Work schedule
Full-time
Address
28. října 3390, 702 00 Moravská Ostrava a Přívoz, Česko

At Devoteam Czech Republic & Slovakia, we focus on IT, security & digital field, transformation management and infrastructure advisory. Our aim is to provide our clients with the top expertise for the best ongoing performance and solid know-how utilisation.

Become a #DigitalTransformaker

YOUR JOB


You will work with a great team located in Ostrava and Prague also! Together with analysts of network, database, operating system, security, front/back office, you will be part of the brand new Command & Control Centre.

  • You will be working in Global Command & Control Centre (C&CC) unit for our key customer in a 24/7 operations model
  • Analysing, resolving and coordinate events and alarms for customers on the 1st level of support while working with leading technologies such as ServiceNow
  • Handling the proper escalation of critical events and incidents
  • Monitoring and maintaining different IT environments
  • Seeking improvements, standardization and automations
  • Creating and maintaining documentation


        
          Jakub Hýl
        

        
          –
        

        
          Principal Consultant
Jakub Hýl
Principal Consultant

QUALIFICATIONS


  • Willingness to work in a 24/7 operations model
  • A good level of spoken and written English, at least B2
  • Communicative and customer oriented colleague
  • Experience from international environments is an advantage
  • Minimum of 1 year of experience in service delivery teams

BENEFITS AND PERKS

  • Training and certifications in current and high-in-demand technologies and methodologies
  • Transparent career path
  • Unlimited contract
  • Five weeks of vacation, sick days and home office
  • Multisport card, meal vouchers, team buildings and other company events


        
          Sylvain Bernolle
        

        
          –
        

        
          CEO, Partner
Sylvain Bernolle
CEO, Partner

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