Otevřená pracovní pozice v EYELEVEL

ERP SUPPORT SPECIALIST

Typ úvazku
Full-time
Adresa
Nupaky 108, 251 01 Nupaky, Czechia

EYELEVEL creates more than beautiful retail environments. We deliver innovative retail brand experiences which inspire meaningful connections between people and leading global brands across all channels; retail environments, brand activation campaigns and interactive digital experiences. Driven by our core set of values, our high performance teams are dedicated to exceeding expectations at all levels of client service and delivering tailored brand experiences across geographies. If you are seeking a challenging opportunity with a global company that encourages professional development, we would love to talk to you!

Job Description:

We are currently hiring a Support Specialist to join our team. The role will be the primary contact for all tier-1 ERP application support needs responsible for providing initial response and basic troubleshooting for internal users.

Responsibilities include:

  • Application support and troubleshooting a variety of technical issues with a focus on internal customer service.
  • Answering inquiries received at the Help Desk and accurately classifying, prioritizing, and recording the service requests based on defined SLA.
  • Working with end-users to appropriately diagnose the nature of their problems and resolving ERP application issues.
  • Active participation on global implementation project.

Requirements for consideration include the following:

  • Preferred Bachelor’s degree or certifications in related field
  • Strong in spoken and written Czech and English
  • Experience providing end-user application support and ERP systems
  • Experience in writing SQL queries
  • Intermediate knowledge working with SQL databases
  • Ability to identify and solve problems with limited supervision
  • A positive, customer-friendly attitude with attention to detail
  • Strong organizational and prioritization skills with ability to effectively work and collaborate with multiple departments / functions

WHAT WE PROUDLY OFFER?

  • Competitive annual salary package
  • Rewarding and meaningful work
  • Company mobile phone, laptop (iPhone, Lenovo laptop)
  • Gas contribution for getting to work with your own car (4500 CZK gross/ monthly)
  • We have an excellent chef and company canteen + fresh juices
  • Prepaid Sport activities (football, fitness classes, yoga etc.) + we have our own fitness + Multisport card
  • EMEA Company conferences + internal and external trainings, team buildings
  • English courses with native speaker twice a week

ARE YOU INTERESTED?

Contact Roman Madl - roman.madl@eyelevel.com and Nikola Borecka - nikola.borecka@eyelevel.com.