Open position at SatoshiLabs

Customer Support Team Lead (Logistics)

Work schedule
Kundratka 2359/17a, Praha 8

Excellent customer care has always been our priority at Trezor. Become a member of our renowned customer support team and communicate with customers from all over the world. Since 2012, we've been working to make the world of bitcoin a better, safer place. You’ll have a great opportunity to learn more about global business operations, as well as the fast-paced world of cryptocurrencies. One more thing - you'll never have to use the phone; we rely solely on a ticketing system. 

What will your duties be?

  • Oversees the entire customer support team. S/he ensures the support team is meeting both customer demands and the organisation's short- and long-term goals
  • Managing employee scheduling, allocation of work within the team, team performance
  • Handling escalated cases and motivating reps to meet daily metrics
  • Takes care of the overall well-being of the team members, making sure they are provided with the tools and education they need to work and grow in the company
  • Provides feedback to the rest of the company especially to the product manager, devs, logistics and marketing

What makes you the perfect candidate?

  • People management experience
  • Personal characteristics - empathetic, people person, common sense, critical thinking
  • General IT and Crypto knowledge
  • Experience as a support agent or team leader is a plus
  • English and Czech - full professional proficiency


  • Allocation of work within the team is even
  • Quality of work delivered
  • Team performance
  • SLA's fulfilled

          Matěj Žák


          Trezor CEO
Matěj Žák
Trezor CEO

What will you get in return?

  • Possibility to receive part of your compensation in BTC
  • Budget for professional development (training programs, courses, and workshops of your choice)
  • A lot of flexibility - you can set the ratio between coming to the office and working from home
  • Comfortable office space in Prague 8 (including a gym, foosball, billiard table, PS4, 3D printer, etc.) with free on-site parking
  • Friendly working environment, regular company events, and fun get-togethers
  • Other benefits like a MultiSport card or a company mobile phone tariff

If you think your profile fits the description above, please don't hesitate to submit your CV, together with a cover letter. We’ll definitely get in touch with you as soon as we review your application, most likely within a week.

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