Open position at Footshop

CUSTOMER CARE SPECIALIST WITH GERMAN

Work schedule
Full-time
Address
Thámova 18, Praha Karlín

Do you enjoy helping other people? Are you fluent in German? Let’s join our Customer Care team and help us grow the market! Footshop is a global medium connecting cultures, subcultures, groups, and individuals into one big crowd sharing the love for streetwear. We are young and enthusiastic about our jobs. We play hard but we work even harder. New creative ideas are welcome and we do not fear changes, because change means development. And we don’t mean only the development of the company, but also the self-development of every one of us. Flexibility is our friend. So don’t expect complicated processing internal systems or a rigid firm structure. The customer has been, is, and will always be the top priority for us. We are currently taking care of tens of thousands of customers to whom we want to give the best service.  Position is based in PRAGUE (Czech republic)


        
          Peter Hajduček
        

        
          –
        

        
          Founder & CEO
Peter Hajduček
Founder & CEO

You will love it if you can:

👟 use German and English on a daily basis

👟 communicate with German-speaking customers (emails, telephone, social networks) and provide them with all the necessary information about their orders

👟 solve problems that will, without a doubt, arise

👟 write (a bit) creatively because you’ll be translating texts for the website, newsletters, or blog posts

You're the right one if:

👟 your spoken and written German is fluent and you understand spoken/written English (other languages are an advantage)

👟 you have some sort of experience with customer care

👟 quick reactions and good arguments are not a problem for you

👟 you can solve any issue by phone, email, chat, and the other tools we use

👟 you enjoy contact with a diverse group of people, and you are a driven person

👟 responsibility and patience are your personality traits

👟 you’re tech-savvy and learn quickly

👟 you’re looking for a part-time job (4-6 hours) but we’re open to full-time candidates as well

Benefits, perks and stuff

👟 Footshop crew - all the awesome people you will work with

👟 Sick days

👟 Unlimited vacation

👟 We support being active so you can get your Multisport card

👟 You will get a discount at our friends (Vnitroblock, Chefparade...)

👟 Possibility of home office

👟 We have meal vouchers for employees

👟 Redbulls and nice coffee in the office 

👟 No dress code

👟 We love having pets in the office [well behaved ones anyway]!

👟 And sneakers! you can get access to many beauties Footshop offers for a very sweet price

If you got to this point and want to try your luck, send us your CV or LinkedIn.

We’re looking forward to meeting you! 

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